A COVID UPDATE FOR OUR CUSTOMERS
The past weeks have been a challenging and difficult time for all of us across the Globe and like you, we are all looking forward to getting back to a normal situation again.
Our priority is to continue to service our customers during this difficult time, therefore we’ve made a number of operational changes and implemented safeguards in our facilities to reduce the chance of an exposure:
- All locations are currently fully open in line with government recommendations, regulations and strict hygiene measures (such as greetings and practicing safe distances).
- Deliveries will be made in accordance with any agreements unless notified differently and obviously we ask our third party logistics providers to work according the government recommendations and regulations. Of course collection at our depots remains an option.
- Our account managers will limit their physical visits to customers’ sites where possible. However, they are available by phone, email and video conferencing to deal with any questions or requirements that you may have.
- Our office staff are working from home wherever possible and continue to remain available by phone, email and website.
We will do our utmost to deliver you the service that you have come to expect from Rotrex as your lifting equipment partner and thank you in advance for your understanding. Together we will get through this!
Stay healthy, stay safe,
Your Rotrex Team.
Rotrex is a UK-based business providing winch hire, sales and support worldwide and high level cradle and fall protection equipment services across the UK. Rotrex Group has two specialist businesses, Rotrex Winches and Rotrex OnSite, both providing industry-leading products, services and support. Across the group we have highly skilled and experienced teams of engineers whose focus is to deliver the highest levels of service for our customers.
A selection of companies Rotrex Group are proud to say are Our Customers
It was very refreshing to attend a vendors premises for testing and find everything well prepared, in good condition, paperwork prepared and with good customer focus, so thanks to you and your team. Talisman Sinopec Energy...Read more
Very impressed I did not have to chase for the certificates. Mitie...Read more
Thanks very much for your speedy response, much appreciated. NG Bailey...Read more
Thank you for your support and professionalism over the past six months, and we look forward to building on our relationship. You are by far my favourite Delivery Partner! You’re brilliant and make my job so much easier. I wish everyone else was as super as you and I will make sure your hard work is fed back. Wates...Read more
Great service and a very responsive team. HSS Hire...Read more
Thank you for your help over the last six weeks, it has made our working day a lot smoother. R and D Construction....Read more